Terms & Conditions — hunggo Platform Rules

1 Definitions

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below, unless the context expressly requires otherwise:

• "Platform" means the hunggo website accessible at https://hunggo.cam and all associated mobile-optimized interfaces, tools, and services operated by hunggo.
• "Member" or "User" means any individual who has successfully completed the account registration process and whose account remains in good standing.
• "Account" means the personal, non-transferable member account created upon successful registration and KYC verification.
• "Wallet Balance" means the aggregate of deposited funds, credited bonus amounts (where applicable and subject to applicable wagering conditions), and any winnings currently held within the Member's account.
• "Real Money Balance" means the portion of the Wallet Balance consisting of deposited funds and verified winnings, excluding any bonus funds subject to outstanding wagering requirements.
• "Bonus Funds" means promotional credits awarded by hunggo subject to specific wagering requirements, validity periods, and game restrictions as specified in the relevant promotion terms.
• "Wager" or "Bet" means any financial stake placed by a Member on any game, sporting event, or other outcome available on the Platform.
• "KYC" (Know Your Customer) means the identity verification process through which hunggo confirms a Member's identity, age, and source of funds in accordance with international anti-money-laundering standards.
• "IDR" or "Rp" means the Indonesian Rupiah, the functional currency of the Platform.
• "WIB" means Western Indonesia Time (UTC+7), the reference time zone used for customer support availability, withdrawal processing windows, and promotional deadlines on the Platform.
• "Prohibited Jurisdiction" means any country, territory, or region in which accessing or using online gambling services is unlawful, restricted, or requires a specific license not held by hunggo.

2 Eligibility

Access to and use of the hunggo Platform is strictly conditional upon satisfying the following eligibility criteria at all times. By registering or using the Platform, you represent and warrant that:

• You are a natural person of at least 21 years of age. The Platform is strictly prohibited to individuals under 21 years old, regardless of the legal gambling age in your jurisdiction.
• You are accessing the Platform from a jurisdiction where online gambling is not expressly prohibited by applicable local law. You accept sole responsibility for determining the legality of your use of the Platform in your jurisdiction.
• You are not registered as a self-excluded player on the hunggo Platform or any associated responsible gaming registry.
• You are acting on your own behalf and not as an agent, nominee, or representative of any third party.
• You are not an employee, director, officer, agent, contractor, or immediate family member of an employee or contractor of hunggo or any of its affiliated entities or technology suppliers.
• You have full legal capacity to enter into a binding contract and are not subject to any legal disability that would prevent you from doing so.
• All information provided during registration and KYC verification is truthful, accurate, current, and complete.

3 Account Registration

To access the full range of hunggo services, you must register a Member account. The following conditions apply to account registration and management:

• One Account Per Person: Each individual may hold only one (1) registered account on the Platform. Creating duplicate, multiple, or overlapping accounts ("multi-accounting") is strictly prohibited and will result in the immediate closure of all related accounts and forfeiture of any associated balances.
• One Account Per Household: Only one active account is permitted per residential address, IP address, device, or payment method. Accounts sharing these attributes may be reviewed and, if determined to constitute multi-accounting, will be subject to closure.
• Accurate Information: You must provide a valid email address, accurate full legal name, date of birth, and current residential address during registration. You must update your account information promptly if any details change.
• Account Security: You are solely responsible for maintaining the confidentiality of your username and password. You agree to notify hunggo immediately at [email protected] if you suspect any unauthorized access to your account.
• Account Non-Transferability: Your account is personal to you and may not be sold, transferred, gifted, or otherwise assigned to any other person. Winnings generated through a transferred account will be void.

4 Identity Verification (KYC)

hunggo is committed to maintaining a secure and compliant gaming environment. All Members are required to complete identity verification (KYC) before withdrawals will be processed, and hunggo may request documentation at any time during the account lifecycle.

Acceptable KYC documentation includes, but is not limited to:

• Proof of Identity: Indonesian National Identity Card (KTP), valid passport, or government-issued photo identification document showing full name and date of birth.
• Proof of Address: Utility bill, bank statement, or official government correspondence issued within the past three (3) months, showing your full name and current residential address.
• Proof of Payment Method: Photograph or screenshot of the bank account or e-wallet used for deposits, confirming that the account is registered in the Member's legal name.
• Source of Funds: In cases where hunggo determines that enhanced due diligence is required, documentation evidencing the legitimate source of deposited funds may be requested.

Failure to provide satisfactory KYC documentation within a reasonable timeframe requested by hunggo may result in the suspension of withdrawal privileges or account termination. Submission of fraudulent, forged, or materially misleading documentation constitutes a serious breach of these Terms and will result in immediate account closure and forfeiture of all balances.

5 Deposits & Withdrawals

5.1 Deposits

hunggo accepts deposits in Indonesian Rupiah (IDR) via the following approved payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. The minimum deposit amount is Rp 50.000. Deposits are credited to the Member's account in real time in the majority of cases; processing times may extend up to 30 minutes in the event of third-party payment gateway delays.

The following deposit conditions apply:

• Deposits must originate from a payment account registered in the Member's own legal name. Third-party deposits are strictly prohibited.
• hunggo does not charge deposit fees; however, your bank or e-wallet provider may apply their own transaction charges, for which hunggo bears no responsibility.
• hunggo reserves the right to limit, reject, or reverse any deposit that triggers an anti-money-laundering alert or that cannot be verified as originating from the Member's registered payment method.

5.2 Withdrawals

Withdrawal requests are processed to the Member's registered Indonesian bank account or e-wallet. The minimum withdrawal amount is Rp 100.000. Standard processing time is under 3 minutes during operational hours (08:00–22:00 WIB). Requests submitted outside these hours will be processed on the next available business session. The following conditions apply to withdrawals:

• KYC verification must be complete before any withdrawal is processed.
• Withdrawals will only be made to a payment method registered in the Member's own legal name and previously used for deposits on the account, where practicable.
• Any outstanding wagering requirements attached to Bonus Funds must be satisfied before the associated winnings can be withdrawn.
• hunggo does not charge withdrawal fees. Maximum withdrawal limits per transaction may apply and will be communicated within the Member's account dashboard.
• hunggo reserves the right to conduct enhanced verification checks on any withdrawal request, which may extend the processing time beyond the standard timeframe.

6 Bonuses & Promotions

hunggo offers various promotional incentives including welcome bonuses, reload bonuses, cashback offers, and loyalty rewards. All bonuses are subject to the following general conditions, in addition to any specific terms published alongside the individual promotion:

• Wagering Requirements: Unless stated otherwise, all bonus funds carry a minimum 30x wagering requirement applied to the bonus amount before conversion to withdrawable Real Money Balance. For example, a Rp 500.000 bonus requires total eligible wagers of Rp 15.000.000.
• Validity Period: Bonus funds and associated wagering requirements must be completed within 30 calendar days of the bonus being credited to the account. Unused bonus funds and associated winnings will be forfeited upon expiry.
• Game Restrictions: Certain game categories may contribute at a reduced rate toward wagering requirements, or may be excluded entirely. Slot games typically contribute 100%; live casino table games may contribute at a reduced rate. Specific contribution rates are published on the relevant promotion page.
• One Bonus Per Promotion: Each Member is entitled to claim each promotion once only, unless the promotion is explicitly structured as a recurring offer. Attempting to claim the same bonus multiple times using the same or multiple accounts constitutes fraud.
• Bonus Abuse: hunggo employs automated monitoring systems to detect bonus abuse, including but not limited to: low-risk hedging strategies designed to exploit bonus terms, coordinated play across multiple accounts, and systematic pattern betting. Any account found to be engaging in bonus abuse will have all associated bonuses and bonus-derived winnings voided and may be permanently suspended.
• Right to Modify or Withdraw: hunggo reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice. Where a promotion is withdrawn mid-campaign, Members who have already opted in will retain their credited bonus under the original terms.

7 Betting Rules

The following general rules apply to all wagers placed on the hunggo Platform. Sport-specific, game-specific, and market-specific rules are published in the relevant game or event sections of the Platform and shall apply in addition to these general rules:

• Bet Acceptance: All bets are subject to acceptance by hunggo. A bet is not confirmed until a confirmation reference number has been issued by the Platform. hunggo reserves the right to decline any bet without providing a reason.
• Odds and Prices: Odds are subject to change up to the moment of bet placement. In the event of a manifest pricing error (including but not limited to odds that are clearly incorrect or mispriced relative to the true market price), hunggo reserves the right to void affected bets and return stakes to Member accounts.
• Minimum and Maximum Stakes: Minimum and maximum stake limits apply per bet and may vary by market, event, or game. Current limits are displayed within the bet placement interface and are subject to change.
• Mix parlay (accumulator) bets: Mix parlay bets combine multiple selections into a single wager. All selections must win for the bet to return a profit. If any single selection is void, that leg will typically be treated as a push (1.00 odds), and the accumulator will continue with the remaining legs unless the applicable market rules state otherwise.
• Live Betting: In-play bets are subject to a brief acceptance delay to protect the integrity of live pricing. Bets placed during demonstrable connection failures or obvious live data delays may be voided at hunggo's discretion.
• Void Bets: Bets may be voided in circumstances including: event cancellation, postponement beyond 24 hours, market errors, or circumstances outside hunggo's reasonable control (force majeure). All stakes on voided bets are returned to the Member's account.

8 Prohibited Conduct

The following actions are strictly prohibited on the hunggo Platform and may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities:

• Providing false, misleading, or fraudulent information at any stage of account registration, KYC, or ongoing account management.
• Accessing the Platform from a jurisdiction where online gambling is prohibited by applicable law.
• Creating or operating more than one account, or assisting any other person in circumventing the one-account-per-person rule.
• Using automated bots, scripts, artificial intelligence tools, or any software that interacts with the Platform in a manner not authorized by hunggo.
• Exploiting technical errors, software vulnerabilities, or glitches to gain an unfair advantage. Any winnings derived from such exploitation will be voided.
• Engaging in any form of collusion, match-fixing, or coordinated betting activity designed to guarantee a profit or manipulate outcomes.
• Attempting to launder money or using the Platform for any financially illicit purpose.
• Harassing, threatening, or abusing hunggo staff, agents, or other Members through any communication channel.
• Chargeback fraud — initiating unauthorized chargeback or payment reversal requests with your bank or e-wallet provider in respect of deposits made to your hunggo account.

9 Intellectual Property

All content on the hunggo Platform — including but not limited to the brand name, logo, website design, user interface elements, software, text, graphics, game assets, and promotional materials — is the exclusive intellectual property of hunggo or its licensed content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. This license does not permit:

• Copying, reproducing, distributing, or publicly displaying any Platform content without prior written consent from hunggo.
• Reverse-engineering, decompiling, or disassembling any Platform software or technology.
• Using the hunggo brand name, logo, or trademarks in any manner that suggests affiliation, endorsement, or partnership without explicit written authorization.
• Scraping, data-mining, or systematically extracting odds, game data, or user interface content from the Platform.

10 Privacy & Data

hunggo collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By registering an account, you acknowledge and consent to the data practices described in the Privacy Policy.

Key principles of hunggo's data handling include:

• Personal data is collected only to the extent necessary to operate the Platform, verify Member identity, process transactions, and comply with legal obligations.
• Data is never sold to third parties for marketing purposes unrelated to the Platform.
• All data transmissions are protected by 256-bit SSL encryption. Member account data is stored on secured servers with access restricted to authorized personnel only.
• Members may exercise data access, correction, and deletion rights as described in the Privacy Policy by contacting [email protected].

11 Responsible Gaming

hunggo is committed to promoting responsible gambling practices across all aspects of the Platform. Gambling should be an enjoyable leisure activity; it is not a reliable source of income. The following responsible gaming provisions apply to all Members:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits via their account settings. Once set, limits cannot be increased for a minimum cooling-off period of 7 days.
• Session Time Limits: Members may configure session time reminders and automatic logout thresholds to manage the duration of their gaming sessions.
• Self-Exclusion: Members who wish to take a break from gambling may request a self-exclusion period of between 30 days and 5 years, or a permanent self-exclusion. Self-exclusion requests should be submitted to [email protected]. Once activated, self-exclusion cannot be reversed before the selected period expires.
• Reality Checks: The Platform provides on-screen notifications at configurable intervals to remind Members of their session duration and net wagering activity.

For comprehensive information on our responsible gaming tools and external support resources, please visit our Responsible Gaming page. If gambling is causing distress, financial hardship, or relationship difficulties, we strongly encourage you to seek professional support immediately.

12 Limitation of Liability

To the fullest extent permitted by applicable law, hunggo's total liability to any Member arising out of or in connection with these Terms, the Platform, or any services provided thereunder shall be limited to the net deposits made by that Member in the 30-day period immediately preceding the event giving rise to the claim.

hunggo expressly excludes all liability for:

• Loss of profits, loss of revenue, or indirect, consequential, special, or punitive damages of any nature, whether arising in contract, tort, or otherwise.
• Service interruptions, downtime, or platform unavailability caused by technical failures, maintenance, third-party infrastructure failures, cyberattacks, or events beyond hunggo's reasonable control.
• Losses arising from unauthorized access to a Member's account where the Member failed to maintain adequate security over their login credentials.
• Inaccuracies in odds, scores, or game results caused by third-party data feed errors, where hunggo has acted in good faith upon the information available at the time.
• Any legal consequences arising from a Member's use of the Platform in a jurisdiction where such use is restricted or prohibited.

Nothing in these Terms shall exclude or limit liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence, to the extent that such exclusion is prohibited by applicable law.

13 Suspension & Termination

hunggo reserves the right to suspend, restrict, or permanently terminate any Member account at its sole discretion, at any time, for any of the following reasons (non-exhaustive):

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a stipulated timeframe.
• Suspected or confirmed fraudulent, abusive, or collusive activity.
• A valid court order, regulatory directive, or law enforcement request requiring account suspension.
• A Member's voluntary request to close their account.

Upon account termination for a breach of these Terms, hunggo reserves the right to withhold any Wallet Balance pending the outcome of any ongoing investigation. Where termination occurs through no fault of the Member (e.g., voluntary closure), any verified Real Money Balance will be returned to the Member's registered payment method within 14 business days following completion of a final account review.

Members wishing to voluntarily close their account should contact [email protected] with the subject line "Account Closure Request" and the registered email address and full name on the account.

14 Governing Law

These Terms & Conditions shall be construed and governed in accordance with internationally recognized principles of commercial contract law. Any dispute arising between hunggo and a Member that cannot be resolved through good-faith negotiation shall be referred to binding arbitration administered under internationally accepted arbitration rules, conducted in the English language.

Nothing in this clause limits hunggo's right to seek injunctive or other equitable relief in any jurisdiction to protect its intellectual property rights or to prevent fraudulent conduct causing immediate harm to the Platform or its Members.

Members acknowledge that online gambling regulations vary significantly by jurisdiction and accept sole responsibility for ensuring their use of the Platform complies with all applicable local laws. hunggo makes no representation that the Platform is legal, appropriate, or available for use in any particular jurisdiction.

15 Amendments

hunggo reserves the right to amend, update, or replace these Terms & Conditions at any time. Where amendments are material, hunggo will provide Members with at least 7 days' advance notice by email to the registered address or via a prominent in-platform notification. Non-material amendments (including typographical corrections, clarifications, and formatting changes) may be made without notice and will take immediate effect.

Your continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of the revised Terms in their entirety. If you do not agree with any amendment, you must cease using the Platform and contact [email protected] to arrange voluntary account closure before the amendment takes effect.

The version of the Terms currently in force is always the version published at https://hunggo.cam/terms-conditions. The "Last Reviewed" date at the top of this page indicates when the current version was published.

16 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the hunggo Platform, our customer support team is available 24 hours a day, 7 days a week (WIB timezone reference).

• General Enquiries & Support: [email protected]
• KYC & Verification: [email protected] (Subject: "KYC Verification")
• Account Closure: [email protected] (Subject: "Account Closure Request")
• Responsible Gaming Support: [email protected] (Subject: "Responsible Gaming")
• Dispute Resolution: [email protected] (Subject: "Formal Dispute")

Please include your registered email address and account username in all correspondence to ensure prompt handling of your enquiry. hunggo aims to respond to all written correspondence within 24 hours during standard operational periods.